Frequently
Asked Questions

Choose a product, select an available size and colour, set the quantity, and add it to your bag. Review your bag and continue to the secure Stripe checkout to complete payment.

You can browse the collection without an account. If account creation or sign-in is requested during checkout, it helps you securely view your order history, delivery progress, and notifications in one place.

Payments are processed securely by Stripe. The exact card and wallet options available are shown on the Stripe checkout page and can vary by device, location, and shop configuration.

Check the size and colour options shown on each product page. If you need exact garment measurements before ordering, contact our support team and include the product name and the size you are considering.

Only options with available stock can be ordered. Limited products may not be restocked, so contact us if you want to ask about a specific size, colour, or future release.

Yes. After a successful payment, an order confirmation is sent to the email address connected to your order. You can also sign in to your account to view the latest order status.

Contact us as soon as possible. We will try to help before the order enters packing or dispatch, but we cannot guarantee that an order can be changed after it has been submitted. Your statutory cancellation rights are explained in our Terms and Conditions.

Estimated delivery timing and shipping cost are shown during checkout. Unless a different period is agreed, orders are delivered within the timeframe stated in our Terms and Conditions. Delays caused by carriers or events outside our control will be communicated when possible.

When tracking is available, the dispatch notification or your account order page will show the latest tracking information. Tracking can take a short time to update after the parcel is handed to the carrier.

For eligible online purchases, contact us within 14 days of receiving the goods if you want to cancel. You then normally have another 14 days to return them. Conditions, exclusions, return costs, and refund timing are explained in our Terms and Conditions.

Contact us promptly with your order number, a description of the problem, and clear photographs where useful. Your legal rights for faulty or misdescribed goods are not affected by our normal returns process.

Follow the care label attached to the garment. To protect printed artwork, wash inside out with similar colours, use a gentle cycle, avoid harsh bleach, and do not iron directly over the print.

Enter an active coupon code during checkout. A coupon may have a start date, expiry date, minimum spend, usage limit, or product restrictions. The discount is shown before payment when the order is eligible.

We use personal information to run accounts, process and deliver orders, provide support, prevent fraud, and meet legal obligations. Stripe processes payment information. Read the Privacy Policy and Cookie Policy in our Privacy Centre for more detail.

Email hello@freygabor.com and include your order number when asking about an existing purchase. We aim to respond as soon as reasonably possible during normal working days.